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We work hard to ensure that all of our customers receive the products which they order. The product ordered is that product that you have ordered on our Internet site. In the case of phone orders, our customer service agents review each order with each customer before shipping. Your order is then what they have told you and have repeated back, this is your finalized order. However, we are only human and mistakes can be made. If you have received a product different than what you ordered please note that in the reason for return so we can correct the problem quickly.
We accept returns back if the return is requested within 30 days and has been processed by us and has a valid Power Plus Return Goods Authorization (RGA) number and has been shipped pre-paid to the specific location designated by Power Plus. Returns sent back freight collect will either not be accepted, or not credited, or will have the shipping costs deducted from the return credit, at the discretion of Power Plus.
All return shipments must have the RGA number clearly placed on the package and must be returned freight pre paid to the location that we designate. All returns must be accompanied by a copy of the original invoice. If you ship a return somewhere, without a valid issued RGA number, please do not ask for a credit, none will be issued.
Unlike other Retailers we do not issue you an in store credit toward a future purchase. We will issue you a credit directly back on to your credit card. This process can take two to four weeks after we receive your valid return. If you have not received your credit after 4 weeks please call us, if has not been 4 weeks, please do not call. This allows us time to inspect your return. All returns must be in original packaging and unused. All directions, warranty information must also accompany the return. All credits issued will be after a 25% restocking fee if the request is received within 14 days of the original invoice. If the return request is received between 15 and 30 days of the invoice the return will have a 35% restocking fee accessed. If we shipped you a product under a Free Shipping promotion we will deduct the actual cost of shipping, even though it was originally shipped at our expense.
We reserve the right to inspect, or have our agents inspect, all returns before issuing a credit. If the return is not in original and resalable condition with all original packaging, and documents an additional fee from 10% to 50% may be assessed by Power Plus at our discretion. In the case that the return is totally not saleable we reserve the right not to offer a refund.
Any part which has been installed or has been worked on with a tool such as a wrench or screwdriver may not be returned. There are NO exceptions to this rule.
Open boxes, damaged shipment, mis-boxed, mislabeled, damaged parts, defective product, mis-shipped products are ONLY eligible for exchange of product. There will be no credit issued for any of the above items, replacement of product only.
When you receive your product, check your order to make sure all items are accounted for. All returns requests for orders after 30 days, correct OR incorrect WILL NOT BE HONORED.
Cancelled and Refused Orders
You may wish to cancel an order. All cancelled orders are subject to an 15% order cancellation fee, if cancelled within the first 2 hours of order placement. All cancelled orders after 2 hours are subject to a 20% cancellation fee. After 12 hours orders may not be cancelled.
If you order from us and we ship your product and you refuse your product or do not accept your product, or your product was undeliverable, your product may or may not be returned to us by the shipper. It is your responsibility to be sure that the product is returned to us. It is your responsibility to be sure the product is returned to us in excellent condition. All orders returned to us because they were refused or not accepted will be credited back minus a 35% restocking fee. If we shipped you a product under a Free Shipping promotion we will deduct the actual cost of shipping to you, even though it was originally shipped at our expense. We will also deduct any and all costs incurred in having the product returned to us .Special orders may incur an additional 5-30% restocking fee .Once received the product is also subject to our normal inspection procedures and potential additional deductions depending on the condition of the product.
Your return request will be processed within 7 working days. Returns can be requested electronically via this form or by mail. We reply to you by email. Please be sure you have a valid email account, and that account does not have a spam blocker which could block our response. Our response will include your RGA number and the address to ship your product.
If you do not wish to use this return form, please print out the return form and fill in the required information then mail us your return request.
Power Plus Levelers
6605 North Nebraska Avenue
Tampa, FL 33604
Any returns shipped to the above address will NOT be credited. No Exceptions.
Returns cannot be processed over the Phone. Our customer service agents do not authorize returns, they do not issue an RGA, they do not provide shipping information. PLEASE do not call for a return, they will be unable to help.
By requesting a return to Power Plus you agree to all of the terms and conditions as posted above. In the case of a disagreement you agree that the final decision regarding any credit is at the total discretion of Power Plus.
Please use the BILLING information of the person whom the order is placed under to fill out the form below:
All * Are Required To Submit This Form
